RALEIGH BEAUTY SPA · CLIENT POLICIES

A Little Planning. A Beautiful Visit.

Please review our appointment, deposit and service policies before booking. We want your visit to feel clear, comfortable and personal.

Booking & Sunday Deposit

Submitting an appointment request does not guarantee availability. Your appointment is confirmed when Raleigh Beauty Spa confirms your service, date and time.
A $10 deposit is required for Sunday appointments only.
Your deposit is applied toward your service total on the day of your appointment.
Follow the spa’s payment instructions to complete your Sunday deposit. An appointment request alone does not collect payment.

Please contact the spa at least 24 hours before your appointment to cancel or reschedule.
With at least 24 hours’ notice, your Sunday deposit may be transferred one time to a rescheduled appointment.
For Sunday appointments, cancellations with less than 24 hours’ notice and no-shows result in loss of the $10 deposit.
Arriving 10 minutes or more after your scheduled time is treated as a cancellation. A new appointment will need to be arranged.
For Sunday appointments, cancellation due to arriving 10 minutes or more late also results in loss of the deposit.

Prices are listed in USD. Prices marked with “+” are starting prices.
Confirm the price of your selected service, removal and any add-ons with your professional before service begins.
Additional services depend on available appointment time. Please discuss any changes before proceeding.
A paid Sunday deposit is deducted from the service total.

Tell your professional about relevant allergies, sensitivities, recent treatments or other concerns that could affect your service.
For hair appointments, share your color and chemical-service history and any extension or removal needs.
For nail appointments, mention existing enhancements, removal needs and product sensitivities.
For facial, back facial and body wrap appointments, share relevant skin sensitivities and recent skin treatments.
Follow the preparation and aftercare instructions provided for your selected service.

Please report any concern about your completed service within 48 hours of your appointment.
Provide your name, appointment date, service details and photos when helpful so we can understand the concern.
Raleigh Beauty Spa takes responsibility for correcting service issues. Contact us to arrange a review and an appropriate correction.
We provide service corrections rather than refunds. Completed services are not refundable.

The 20% off coupon is for first-time clients and can be used once, on your first service visit only.
The coupon is valid for one month from the date it is sent to you. Please check the expiration date on your coupon.
The coupon cannot be combined with other offers, discounts, promotional vouchers or gift cards.
Let the spa know you plan to use your coupon when arranging your appointment and present it before payment.

Please provide your voucher or gift card details when arranging your appointment so we can verify the value and applicable terms.
Follow the service, redemption and validity terms provided with your specific voucher or gift card.
The first-visit 20% off coupon cannot be used together with a voucher or gift card.

Please contact the spa before bringing children or additional guests so we can plan for the service space.
We ask permission before taking service photos and obtain separate permission before using them for marketing.
You may decline photography and marketing use of your photos.
We use the contact details you provide to respond to your appointment request and communicate about your visit.